Self-service help docs for your customers
Build a searchable knowledge base so customers can find answers without contacting support. Organise articles by category and track what people search for.
Build your help centreInstant search across all articles
Organise docs into logical sections
Readers can rate article helpfulness
See what customers search for most
Every support ticket costs time and money. A well-structured knowledge base lets your customers find answers themselves — reducing ticket volume, improving satisfaction, and freeing your team to focus on complex issues.
The onepg.app Knowledge Base gives you a searchable, categorised documentation hub built directly into your site. Write articles in a Markdown editor, organise them into sections, and let full-text search help visitors find what they need instantly. Readers can rate articles as helpful or not, giving you data to improve your documentation.
Articles are SEO-friendly by default, meaning your help content can also rank in Google and bring in organic traffic. Embed the knowledge base on your site or host it as a standalone page — both options are supported out of the box.
Organise your documentation into logical sections like 'Getting Started', 'Billing', and 'Troubleshooting'.
Use the Markdown editor to write help articles with images, code blocks, and step-by-step instructions.
Make articles public on your site or share them as a standalone knowledge base URL.
Track search queries and article ratings to identify gaps in your documentation.
| Feature | onepg.app | DIY / Plugins | Enterprise |
|---|---|---|---|
| Full-text search | Built-in | Plugin required | Built-in |
| Article analytics | Included | Third-party tools | Included |
| SEO optimisation | Automatic | Manual | Automatic |
| Setup time | Minutes | Hours | Days |
| Cost | Included | Free–$50/mo | $100+/mo |
Product documentation
Onboarding guides
Internal team wikis
Get started with Knowledge Base and all other modules — free, no credit card required.